Privacy Policy

Roseville Group UK Privacy Policy

The Roseville Group of Companies has created this Privacy Policy to show our firm commitment to the privacy of the details that you provide us when working with us or when we work with you. This document lays out our procedures in managing and protecting your personal data, how we limit the risk of a data breach and how we comply with the new GDPR data protection laws.

Data protection responsibility lies with the Directors of the Roseville Group of Companies and its appointed Data Controller. We can be contacted for any questions on Data Protection by emailing or by sending a letter to The Roseville Group of Companies, 2a, Guildprime Business Centre, Southend Road, Billericay, Essex CM11 2PZ.

The Roseville Group holds and updates a record of its data processing activities in accordance with GDPR.

  1. Security-Website
    Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. We use up to date anti-virus software that is subjected to regular updates and security patches.
  1. Data sharing.
    We will not pass your personal data to third parties unless you provide your explicit consent.
  2. Data Processing

Where the Roseville Group is in possession of data, either collected by us or shared with us as a third party, it acts only on the instructions of the Data Controller. Any data shared with us will only have been done so with your explicit consent to the original data collector.
The Roseville Group implements the necessary processes as required by the law and by the applicable regulations, including the record of data processing activities.

  1. Rights of data subjects

The data subjects (i.e. you) have rights around their personal data. These are:

  • The right of access all data held
  • The right to correct data (rectification)
  • The right to be forgotten (information erased)
  • The right to restrict processing
  • The right to object to processing
  • The right not to be profiled
  • The right to withdraw their consent
  • The right to transmit their data to another controller (portability)
  • The right to complain to the Information Commissioner’s Office

If you would like to enact your rights, this can be done by contacting The Roseville Group via email to stating what you would like The Roseville Group to enact.

  1. Personal Data

Other than employees that are required to give certain information under employment law,
The Roseville Group may collect the following data for you

  • Name
  • Postal Address
  • Email Address
  • Phone Number
  • Payment Information

The Roseville Group may collect the following data when you contact us via social media, in order to manage your enquiry:

    • Social media username / handle – this is only stored as a note on the matter you are enquiring about.

Your personal information is used by us to contact you when necessary, in connection with transactions entered into between us.

  1. Financial Information 

We will not share financial information with third parties without your prior consent unless required to do so by law.

In order to be able to process personal data it is necessary to identify the associated lawful basis for processing, such as:

Gaining consent of the data subject
This is where you give your explicit consent for us to process your data, as detailed in the above sections.

Fulfilment of a contract to which the data subject is party
This is where you enter into a contract with The Roseville Group.

Compliance with any legal obligation
Where The Roseville Group are required to comply with any legal obligations, e.g. fraud investigation.

  1. Communication

The Roseville Group shares personal data only with the recipients necessary to fulfil the stated purpose(s) of processing. No data is transferred outside of the European Economic Area.

  1. Deletion

The Roseville Group retains personal data for 15 years, unless you exercise your right to be forgotten (erasure). Data is retained for this period to ensure we can comply with any legal obligations that may arise where we are required to share historic data.

Personal data is stored securely in a central data centre.

  1. Incident management

The Roseville Group have implemented controls to ensure that regulatory obligations regarding data protection are followed. In the event of a personal data breach, The Roseville Group will notify the competent supervisory authority within 72 hours. If the risk assessment is of a high risk for the data subjects, The Roseville Group will communicate the breach of personal data to the data subjects.

  1. Other websites

Our Website may contain links to other websites, details of which are provided for information only. The Roseville Group has no responsibility for such sites and nor does it have responsibility for the privacy practices or the content of such websites or for the privacy policies and practices of other third parties. You should ensure to read those websites’ privacy policies independently.

  1. Social network plugins

When contacting us via social media, you accept that we will make a note of your social media username / handle where relevant, in order to manage your query.

Our Site hosts social plug-ins for many social networks.

When a web page containing a social plug-in (such as the ‘Like/Recommend’ or ‘Tweet’ button) is accessed, the user’s browser connects to the social networks servers and the content required for the social plug-ins is downloaded. The operator of the social network receives the web address of the website accessed by the user and the date and time of access and the IP address of the user amongst other information. If the user is logged into their social network account, the social network may be able to relate the visit to that page to the user’s social network account. If the user clicks the social network button inside our website, this information may also be transferred to the social network and stored there. If the user does not wish this information to be sent to the social network, he or she must log out of their social network before visiting our website. If the user of the website is not a member of the social network, there is still a possibility that the social network will identify and store the user’s IP address.

The Roseville Group has no control over the content of the plug-ins or of the information transferred to social networks. The purpose and scope of data collection, the further processing and use of the data by the social networks and the user’s rights and setting options to protect the user’s privacy can be found in the privacy policies of the networks.


For any further information please contact